Icelandair Reviews

Booking my flight with Icelandair was mostly okay. The website felt a bit slow at times, and I wasn’t totally sure about some of the seat and bag options, like what was included and what wasn’t. Maybe I missed something, but... anyway, I did get my reservation email after a few minutes, so it all worked out. Not a bad experience overall, just could be a little smoother

It’s been worth it for me. I kind of regret waiting so long to give it a try because it ended up being exactly what I needed. No complaints so far, I’m glad I finally went for it.

I wasn’t expecting much, but the lounge ended up being a nice place to sit for a bit before my flight. It was quiet, the snacks were better than I thought they’d be, and the coffee was good enough to keep me happy. I guess I’d use it again.

Our flight to Reykjavik was delayed, and then the return ended up getting cancelled and moved to the next day. The staff were fine, and we did get the emails about it, but it still threw our plans off quite a bit. It wasn’t a total disaster or anything, just a lot more stressful than we expected...

I’ve flown with them a handful of times now, the Saga Club points haven’t really added up to much for me. Upgrades seem few and far between, and the website doesn’t exactly make the benefits easy to figure out. Kind of makes you wonder what you’re actually working toward

Just a warning for anyone booking this route: my connection in Keflavik felt really rushed, like I barely had time to get where I needed to be. Then the next stopover ended up being way too long, so the whole trip felt unbalanced and frustrating. Definitely not the smooth, easy travel experience I was expecting.

This whole thing feels like a bait and switch. I expected one thing, ended up with something totally different, and now I’m still waiting for my refund. No compensation, no real help, just a lot of waiting and frustration

I went to book a trip and immediately got frustrated because the routes were so limited. I couldn’t find anything that worked for where I needed to go, which was disappointing.

I was in a good mood after sitting down because the seats felt comfy right away, and the legroom was actually better than I expected. Made the whole experience feel a lot more relaxed...

I booked wheelchair assistance for my mum weeks before our flight, so I thought it would be sorted. But when we got to the airport, nobody seemed to have a clue about it. We were left standing around for ages, and I had to explain the same thing over and over like it was the first time anyone had heard it.

Different staff kept sending us to different desks, and the website didn’t make accessibility requests easy or clear either. It was stressful, frustrating, and we came way too close to missing boarding. People who need assistance shouldn’t have to keep repeating themselves just to get basic help

I had to wait days just to hear back from customer service, it started to feel like I was begging for a basic answer. The whole thing left me resentful because it really seemed like nobody was in any rush to help or even cared that I was stuck waiting...

Flew with Icelandair last week and was surprised the onboard wi-fi worked as well as it did. I’d gone in expecting it to be spotty or basically useless, so I felt a little misled by how low my expectations had been set.
I was able to send messages, check emails, and even open a few web pages without it constantly cutting out. It definitely wasn’t home-internet fast, but it stayed steady enough for what I needed.

It made the long flight feel a lot more manageable. Kind of funny to be annoyed that I was expecting worse, but in the end it was just nice to have something actually work for once

The plane was clean enough and the flight itself was okay, but the seats looked old and worn out. For what passengers pay, the airline should really be keeping the cabin in better condition and taking more responsibility for basic upkeep

I flew with Icelandair and, yeah, the screen worked totally fine. But the movie selection felt a little limited, honestly. It would’ve been nice to have some newer options in there. It wasn’t bad or anything... just not really anything special for a long flight

I had a rough start to my trip. The online check-in kept throwing errors, and once I got to the airport, the line barely moved. Boarding was confusing too, and there wasn’t much clear communication from the staff. I get that travel can be busy and things happen, but basic updates and a little organization would’ve made a big difference. The flight itself was fine, but getting there was way more stressful than it needed to be.

I put in an upgrade bid with Icelandair i really didn’t think anything would come of it. But then it got confirmed the day before my flight, which was a nice surprise. The whole thing was easy, really easy, and having the better seat made the trip so much more comfortable. No problems at the airport either, everything showed up just like it should.

I got on the flight feeling tired and a bit moody, so I was not really in the mood for anything. But the cabin crew completely changed that. They were so kind and smiley the whole way, checked on people, and just made everything feel easy. Actually, credit where it's due, Icelandair did a really nice job.

My bag didn’t show up after my Icelandair flight, and trying to get help was such a mess. Different staff kept telling me different things, updates came really slowly, and I ended up having to buy basic essentials myself. It felt like nobody was taking it that seriously, which made the start of my trip super stressful. Would I trust them with a checked bag again?? Probably not.

For a short flight, the food was actually decent. I had a sandwich and a coffee, both were fine. Nothing fancy or anything, but it did the job. The drinks came around quickly too, which was nice. Not amazing, no, but definitely better than I was expecting.

Booking through the site was totally fine, but the app felt a bit clunky and slow at times. I managed to get everything sorted in the end, so it wasn’t a big issue, just not the smoothest experience. A friend had recommended it to me, so I was expecting it to be a little easier to use.